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Privacy Policy

1. Introduction

Welcome to Datahubb. This Privacy Policy explains how Datahubb B.V. ("Datahubb", "we", "us", or "our") collects, uses, discloses, and protects information from and about our users and visitors ("you"). This policy applies to our website, the Datahubb platform, and all related services (collectively, the "Services").

As a company based in the Netherlands, we are committed to complying with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

2. Information We Collect

We collect information in the following ways:

a) Information You Provide to Us:

  • Account Information: When you register for an account, we collect your name, email address, password, company name, and contact details.
  • Payment Information: When you subscribe to a paid plan, we collect payment and billing information through our secure third-party payment processor. We do not store full credit card numbers on our servers.
  • Communications: If you contact us directly (e.g., for support), we may receive additional information, such as the contents of your message and any attachments.

b) Information We Collect Automatically:

  • Usage Data: We automatically collect information about your interactions with our Services, such as the features you use, the campaigns you create, IP address, browser type, device information, and pages visited.
  • Cookies and Similar Technologies: We use cookies and similar tracking technologies to track activity on our Services and hold certain information. Please see our Cookie Policy for more details.

c) Information Processed on Behalf of Our Clients:

  • Client Data: As a data processor, we process lead, call, and marketing data that our clients upload or transmit to the Platform. This data is owned and controlled by our clients. Our processing of this data is governed by our Data Processing Addendum (DPA) with each client.

3. How We Use Your Information

We use the information we collect for various purposes, based on the following legal grounds:

To Provide and Maintain our Services (Performance of a Contract):

  • To create and manage your account, provide customer support, and process transactions.
  • To operate, maintain, and improve the functionality of the Platform.

For our Legitimate Interests:

  • To monitor and analyze usage to improve user experience and develop new features.
  • To protect the security and integrity of our Services, prevent fraud, and enforce our policies.
  • To send you service-related communications, updates, and administrative messages.

With Your Consent:

  • To send you marketing communications and promotional materials. You can opt-out of these communications at any time.

To Comply with Legal Obligations:

  • To comply with legal requirements, such as tax laws, and to respond to lawful requests from public authorities.

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following limited circumstances:

  • Service Providers: We may share information with third-party vendors and service providers who perform services on our behalf, such as payment processing, hosting, data analytics, and customer support. These providers are contractually obligated to protect your data.
  • Legal Compliance: We may disclose your information if required by law, subpoena, or other legal process, or if we have a good faith belief that disclosure is necessary to protect our rights, your safety, or the safety of others.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

5. International Data Transfers

As we operate internationally, your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ.

For transfers of personal data from the European Economic Area (EEA) to countries outside the EEA, we rely on appropriate safeguards, such as the European Commission's Standard Contractual Clauses (SCCs), to ensure your data is protected.

6. Data Security

We implement robust technical and organizational security measures to protect your information from unauthorized access, use, or disclosure. These measures include encryption, access controls, and regular security assessments. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee its absolute security.

7. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, or as required to comply with our legal obligations (e.g., for tax and accounting purposes), resolve disputes, and enforce our agreements. Client Data processed on behalf of our clients is retained according to the terms of our DPA with them.

8. Your Data Protection Rights (GDPR)

If you are a resident of the EEA, you have the following data protection rights:

  • The right to access, update, or delete the information we have on you.
  • The right of rectification: You have the right to have your information corrected if it is inaccurate or incomplete.
  • The right to object: You have the right to object to our processing of your personal data.
  • The right of restriction: You have the right to request that we restrict the processing of your personal information.
  • The right to data portability: You have the right to be provided with a copy of your information in a structured, machine-readable format.
  • The right to withdraw consent: You have the right to withdraw your consent at any time where we relied on your consent to process your information.

To exercise any of these rights, please contact us at [email protected]. You also have the right to complain to a Data Protection Authority about our collection and use of your personal data.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.